Q&A

FengJi has a prefect service system,including pre-sale service,in-sale service and after-sale service.To provide high quality service for our customers,We train every salesman with necessary product maintenance knowledge and organized a technology Supporting Department with a group of excellent and professional engineers.Any problem you can contact us at any time you like.

Pre-sale service:

1.   Reply enquiries in 24 hours.

2.   Market research and forecast for customer.

3.   Provide unique and professional solutions based on customer’s requirement.

4.   Data sheet and samples offer.

5.   Other services,such as sepcial packing design,factory visiting and so on

In-sale service:

1.   Tracking report in producing.

2.   Quality test report for every order.

3.   Photos and videos as per customer’s requirement.

4.   Free spare parts.

After-sale-service:

1.   Lifetime free maintenance and upgrade.

2.   Complaint respond period not exceed 24 hours;maintenance guidance and problem solution supplied in 48 hours.

3.   Customer satisfaction tracking report.

4.   Free technician training.

5.   Full set of documents free of charge,which including installation guidance,software operation manual,easy maintenance manual and control system software CD and so on .

6.   Special service for big project,such as stadium,exhibitions,squares and so on .

Why choose us ?

1.   High quality:100% tested before shipping,Best quality LED chip tube the CREE,SILAN,OPTO,EPISTAR assuring high brightness and long life span.industry-leading.

2.   Strong productivity:5000 pieces per month.Shorter delivery time

3.   Good price:our price is 10% lower than the market because of the introduction of full automatic production line with the characteristics of reducing the cost of labor and management.

4.   Light weight:aluminum cabinet greatly saving fright cost and conveniently installing.

5.   Stable performance:our most basic guarantee:the aging time exceeding 24 hours.Malfunction dot rate less than 0.0001.MTBF more than 1000 hours.

6.   Supporting different formats of images and videos:Flash WAV/MIDI,videos from TV and other equipments.

7.   Any questions can be answerd quickly within 24 hrs.

8.   ODM and OEM accept(best service)

9.   Product varielty

FAQ

When is the delivery time?